Privacy Policy

Last updated: 08/04/2025

1. Introduction
Midland Home Surveys (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or engaging with our services, you consent to the practices outlined in this policy.

2. Who We Are
Midland Home Surveys is a trading name of a UK-based RICS-regulated surveying firm providing property surveys and valuations across the Midlands.
  • Email: info@midlandhomesurveys.co.uk
  • Phone: 07943 987 663
  • Data Controller: Midland Home Surveys

3. What Personal Data We Collect
We may collect and process the following types of personal data:

When You Use Our Website:
  • Name
  • Email address
  • Phone number
  • Property address or postcode
  • Any details submitted via contact forms or enquiry forms
  • IP address, browser type, device type, and pages visited (via analytics tools)

When You Use Our Services:
  • Client contact details (name, email, phone, address)
  • Property access details
  • Billing/payment information (via invoice or secure payment processors)
  • Survey/valuation-related correspondence
  • Identity documents if required for legal compliance (e.g. probate work)

4. How We Use Your Information
We use personal data to:
  • Respond to enquiries and provide quotations
  • Book and manage survey appointments
  • Carry out surveys and valuations
  • Send reports and invoices
  • Process payments
  • Comply with legal or regulatory obligations (e.g. RICS recordkeeping)
  • Improve our website and services
We will only use your data where we have a legal basis to do so — typically your consent, to fulfil a contract, or to comply with legal requirements.

5. Legal Basis for Processing
Under UK GDPR, the lawful bases we rely on may include:
  • Contractual Obligation: For delivering requested services
  • Consent: For marketing (you can withdraw this at any time)
  • Legal Obligation: For recordkeeping or tax compliance
  • Legitimate Interest: To improve services or handle queries

6. How We Share Your Data
We do not sell or trade your data. We may share your data with:
  • Our trusted subcontracted surveyors or admin support (where required)
  • Professional bodies (e.g. RICS) in case of audit
  • Legal or regulatory authorities if required by law
  • Payment processors or accounting systems (e.g., for invoicing)
All third parties are GDPR-compliant and bound by confidentiality.

7. How Long We Keep Your Data
We retain data only as long as necessary:
  • Client reports and associated data: up to 7 years (as per RICS standards)
  • Enquiries with no instruction: up to 12 months
  • Analytics data: up to 26 months (Google Analytics default)
You may request deletion of your personal data where legally permissible.

8. Cookies and Tracking
Our website may use cookies to:
  • Analyse traffic and user behaviour via tools like Google Analytics
  • Remember user preferences or form entries
  • Improve user experience
You can control cookie preferences in your browser settings. See our separate Cookie Policy for more details.

9. Data Security
We take data protection seriously and use appropriate technical and organisational measures to:
  • Secure access to devices and files
  • Use strong passwords and data encryption
  • Regularly back up and protect our systems
  • Ensure staff and contractors are GDPR-aware

10. Your Rights
You have the right to:
  • Access the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permissible)
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (e.g., for marketing)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email us at: [insert email address]

11. External Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

12. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: Midland Home Surveys
Stafford
ST15 4DU

Telephone: 07943 987 663
Email: info@midlandhomesurveys.co.uk
Search